Ask about membership, buyer access, service providers, exhibitions, payments, invoices, verification or your account. When staff are online, your conversation can be answered directly inside the platform.
| 1. Visitor starts chat | Website or installed PWA |
| 2. Ticket enters queue | Topic + visitor/company context |
| 3. Online staff accepts | Conversation assigned to one agent |
| 4. Real-time answer | Typing / delivered / read status |
| 5. Escalate if needed | Transfer to Sales / Finance / Exhibitor Support |
| 6. Close & record | Resolved status + conversation history |
Plans, upgrades, renewals and account access.
Buyer, Supplier and Service Provider verification questions.
Payments, GST/HST, invoices and receipts.
Booth, meeting, event registration and exhibitor assistance.
